Reporting Shipment Incidents

Providers must report all shipment incidents in myCAvax as soon as discovered for resolution. Timing is critical. McKesson requires that shipment incidents be reported the day of receipt for resolution. Gather the information needed to report the shipment incident. Please make sure data is accurate and complete.

Incident Types 

These incident types are listed in myCAvax: 

• Previously opened 
• Broken, torn, or tampered with 
• Not ordered or incorrect recipient 
• Package never arrived 
• Out-of-range temperatures during transit  
• Shortage/overage of vaccines received 

How to Report 

Report shipments incidents in myCAvax immediately for resolution, including shipment returns if needed. To gather the necessary reporting data, refer to the Vaccine Receiving Checklist (PDF). Go to the myCAvax Knowledge Center to step-by-step reporting instructions.